Shipping Terms

Postage

Postal charges are calculated using Australia Post for both domestic and international deliveries. All orders will be treated on an individual basis and Standard Australia Post charges will be applied according to weight, size and destination. Please note that you will only be charged actual postage rates quoted and applied by Australia Post. There is no handling charge by us.

Unfortunately we do not have control over Australia Post services, so once a parcel has left our premises we have no control over its delivery. When posted within Australia or Overseas we will have a tracking number so Australia Post can be contacted if it is not delivered in a timely manner. Insurance is an extra cost which the customer can request.

Delivery Within Australia

All orders are sent by regular parcel post by Australia Post.

If you require your parcel to be sent by Express Post please indicate this by choosing this option when ordering. Registration and insurance are also available on request. Please indicate in the comments section of the shopping cart if you wish to use these options. Higher charges will apply for these services.

Express Post

Fees for Express Post are higher than those of regular parcel post. Express Post will deliver your pre-paid envelope or satchel the next business day if within the Australian Express Post network. Refer to the Australia Post website for delivery details outside of this network.

Registered Post/ Insurance

For orders over $100.00 you may wish to consider insurance or registered Post. Whilst all care is taken in packing your order securely, we do not take responsibility for loss or damage during delivery.

Registered Post requires that you sign for your parcel and allows Australia Post to track lost parcels. Additional insurance may be purchased. Parcels must be registered to be insured.

International Delivery

International orders are sent by Standard mail with Australia Post unless stated otherwise, delivery takes between 6-10 business days depending where you live in the world. Insurance is not included in this service. If you require insurance please email us or put these instructions in the “Postal Instructions” on the order form.

If you require your order urgently, we can forward your order by Express Post, this is more expensive but is the quickest service and usually takes about 4-5 business days anywhere in the world. Insurance is not included in this service. If you require tracking and/or insurance please email us or put these instructions in the “Shipping Instructions” on the order form.

Your local customs service may require you to pay duties, fees, and / or taxes upon arrival of your order. You as purchaser are responsible for any applicable fees.